WhatsApp Notifications Use Case & Trust Policy
Gleno — A WhatsApp Notification Platform
Operated by Quaight Ads Platform Private Limited
1Business Ownership & Identity
🏢 Gleno is a WhatsApp notification platform operated by Quaight Ads Platform Private Limited.
Quaight Ads Platform Private Limited is a registered company in India that develops and operates Gleno, a SaaS platform for dental practice management and customer communication.
Legal Business Name
Quaight Ads Platform Private Limited
Product / Display Name
Gleno
Business Website
quaight.com | glenodental.com
Business Type
B2B SaaS Platform
2Who Receives WhatsApp Messages
📱 Messages are only sent to users who have explicitly opted in to receive WhatsApp notifications from Gleno.
Gleno provides WhatsApp notification services for dental practices and healthcare providers. Our platform sends messages to:
- Patients of dental clinics — who have opted in via clinic registration or appointment booking
- Clinic staff and administrators — for internal system notifications
- Business owners — who use our platform for practice management
⚠️ We do NOT send messages to purchased lists, scraped contacts, or any users who have not explicitly consented.
3Types of Messages We Send
Gleno sends transactional and service-related notifications only. Here are the specific message categories:
Login OTPs, password resets, account verification codes
Upcoming appointments, schedule confirmations, rescheduling alerts
Treatment status, patient summary reports, follow-up reminders
Payment confirmations, invoice receipts, billing reminders
Account alerts, service updates, platform announcements
Support ticket updates, query responses, help information
What We Do NOT Send
- ❌ Cold marketing or promotional messages
- ❌ Spam or unsolicited bulk messages
- ❌ Messages to users who have not opted in
- ❌ Third-party advertisements
- ❌ Political or religious content
4Opt-In & Consent Process
✅ We only send WhatsApp messages to users who have explicitly opted in.
User consent is collected through the following methods:
📝 Website Forms
Checkbox consent during registration, contact forms, or appointment booking
📱 App Onboarding
Explicit opt-in during Gleno app setup or first-time login
📋 Service Agreements
Contractual consent when clinics onboard to our platform
💬 In-Person Consent
Patient consent collected at clinic registration desks
🚪 How to Opt Out
Users can opt out of WhatsApp notifications at any time:
Example WhatsApp Messages
🔐 Gleno OTP: Your verification code is 847291. Valid for 10 minutes. Do not share this code.
10:15 AM ✓✓
📅 Appointment Reminder: Hi John, your dental appointment with Dr. Smith is tomorrow at 3:00 PM. Reply CONFIRM to confirm or RESCHEDULE to change.
2:30 PM ✓✓
✅ Treatment Complete: Your dental cleaning has been completed. View your treatment summary at app.glenodental.com. Reply HELP for support.
4:45 PM ✓✓
5Legal Information & Contact
Company Details
Legal Business Name
Quaight Ads Platform Private Limited
Product Name
Gleno
Registered Address
101, Tranquil Acres, 200 Feet MMRD Radial Road,
Keelakattalai, Tambaram, Kanchipuram - 600117,
Tamil Nadu, India
Compliance Commitment
Gleno by Quaight Ads Platform Private Limited is committed to full compliance with:
🤝 We commit to responsible, transparent, and user-first communication.
Questions? Contact us at support@quaight.com
Last updated: January 26, 2026